Help Center

Your questions. Answered.
As your local print shop partner, Norwest Graphics keeps things simple. Clear expectations, quick answers, and friendly communication.

If you’re ready to get a quote, the fastest move is to email us the basics (what you need, how many pieces, and any artwork you have). Not sure what to ask for yet? Give us a call! We’re happy to talk through options and point you in the right direction.

Below you’ll find answers to our most common questions about ordering, artwork, turnaround time, shipping, and school stores.
Send Us a Message

Phone: (206) 938-0141
Email: info@norwestgraphics.com

Address: 10007 13th Ave SW, Seattle, WA 98146

We are available Mon-Fri, 8AM - 5PM

Frequently Asked Questions

Getting Started / Ordering

How do I place an order with Norwest Graphics?
You can order from Norwest Graphics using our Online Designer, or by Phone and Email. Submit your order details and we will send a quote within 24 hours. Include the garment type, total quantity, number of ink colors, and print locations. Once you approve the proof and provide a size breakdown, production time begins.
How fast will I get a quote?
Quotes are typically sent within 24 hours after we receive complete order details.
What information do you need for a custom screen printing quote?
We need:
  • Garment type or style
  • Total quantity
  • Ink colors
  • Print location(s) (front, back, sleeve, etc.)
  • Art file (if available)
If you are not sure, send what you have and we will help you fill in the gaps!
Do you have a minimum order quantity for screen printing?
Yes. Our standard minimum is 36 pieces per design. If your order is smaller, call us and we will do our best to help.
What if I need fewer than 36 items?
Please call us. We may be able to accommodate smaller orders depending on the project details and production schedule.
Can I bring my own shirts or garments to be printed?
We generally prefer customers do not supply their own garments. If you want to discuss a special case, call us.

Artwork, Design, and Proofs

Do you offer graphic design services for apparel printing?
Yes. We handle the artwork and design process when you are running your order with us.
Are there design or artwork charges?
Design is typically included when you place your order with us. If we start artwork and the order does not move forward, you may be responsible for graphics time, depending on the scope.
What artwork file types do you prefer?
Vector artwork is best. PDF and EPS files are ideal, but we can work with most file types.
Can you print from a logo screenshot or low-resolution image?
Yes, in many cases we can work with it. If the artwork needs to be redrawn or rebuilt, it may increase proof time and may affect design costs if the order does not proceed.
Is there a Pantone ink mixing fee?
If we need to mix a Pantone ink that we do not already have, there is a $25 PMS mixing fee.
How quickly will I receive a proof?
Most proofs are ready within 24 hours. If the artwork is complex or needs a full redraw, it is typically 48 hours.
When does production time start?
Production time starts after proof approval and once we have your order details and size breakdown. Faster approvals usually mean a faster overall turnaround.

Production and Turnaround

What is your standard production turnaround time?
We typically ask for a few weeks for production after proof approval. Exact timing depends on product, quantity, and schedule.
Do you offer rush orders?
Sometimes, yes. If you need something done faster, please call us so we can review timing and options.
Why does my turnaround change if I delay proof approval?
Because production scheduling begins after approval. If approval is delayed by several days, your place in the schedule can shift accordingly.

Payments

Do you require a deposit for screen printing orders?
Typically, we do not require a deposit.
When is payment due for new customers?
For new customers, payment is typically due at time of pickup.
Can I cancel my order after I approve the proof?
Once proofs are completed and items have been ordered in, orders are generally not cancellable without costs. Returning blank items often involves a restocking fee.
What happens if I request artwork but do not place an order?
If artwork work has started and the order does not proceed, you may be responsible for covering graphics time, depending on the scope.

Shipping and Pickup

Do you offer free shipping?
Yes. We offer free UPS Ground shipping on orders of 36 pieces or more.
Do you offer expedited shipping?
Yes, expedited shipping is available if you want to pay for faster delivery. Expedited shipping can be expensive, so we typically recommend UPS Ground when timing allows.
What shipping carriers do you use?
UPS is our standard carrier for shipped orders.
Do you offer local pickup?
Yes! If you are local to the area, you are welcome to pick up your order in person at our White Center shop.

Branded E-Shops

Do you offer school spirit stores / online school stores?
Yes, school stores are a meaningful service we offer. They are typically shared via a direct link per school rather than living in the main website navigation.
How does a school store work (step-by-step)?
A common flow is:
  • The school provides a design
  • The store opens for a set ordering window
  • The store closes
  • We produce the orders and ship
How fast can you set up a school store?
If products are already in the system, a store can be set up quickly (often within 48 hours).
Can e-shops be set up for other brands or businesses (not just schools)?
Yes! We can set up online stores for any customer, including brands, businesses, teams, and organizations.

Design Online (InkSoft)

What is “Design Online” on the Norwest Graphics website?
“Design Online” routes customers to our full InkSoft store experience at (http://designer.norwestgraphics.com), which is designed to be the primary online design path.
Why does Design Online open on a separate site (subdomain)?
Using the full InkSoft experience helps customers access accounts and prior designs more reliably than a limited embedded experience.

Returns, Refunds, and Issues

What is your return policy for custom printed apparel?
If there are any issues with your order, please reach out. We handle concerns case-by-case to make it right.
Do you offer refunds on custom screen printed orders?
Custom orders are typically handled based on the specific issue. Contact us and we will review what happened and the best resolution.
What should I do if there is a printing defect or a problem with my order?
Contact us as soon as you notice the issue and include details and photos if possible. We will work with you to resolve it.